Privacy Policy
Effective date: September 1, 2026
ReelHoly respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you use our website, application, and services.
1. Information We Collect
When you use ReelHoly, we may collect the following information:
- Account information: Your name and email address when you sign in with Google OAuth or email one-time password (OTP) verification.
- Uploaded content: Sermon videos, audio files, generated clips, thumbnails, and transcripts you upload or create through the service.
- Payment information: Subscription and billing details processed by Stripe. We store Stripe customer and price identifiers but do not store full payment card numbers on our servers.
- Usage data: Information about how you interact with the service, including features used, actions taken, and errors encountered.
- Device and technical data: Browser type, device information, IP address, and similar technical identifiers collected through cookies and analytics tools.
2. How We Use Your Information
We use your information to:
- Provide, operate, and maintain the ReelHoly service.
- Process uploaded sermon content, generate clips, and deliver transcripts and related features.
- Manage your account, subscriptions, and billing.
- Send service-related communications, such as account verification, updates, and support messages.
- Analyze usage trends to improve features, performance, and user experience.
- Protect the security and integrity of our platform.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share information in the following cases:
- Service providers: Third-party vendors that help us operate the service, including Google Cloud (speech transcription and processing), AWS S3 and Google Cloud Storage (file storage), Stripe (payments), PostHog (analytics), Trigger.dev (background processing), and Neon/PostgreSQL (database hosting).
- Legal requirements: When required by law, regulation, legal process, or governmental request.
- Business transfers: In connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality protections.
4. Data Retention
We retain your account information and uploaded content for as long as your account is active or as needed to provide the service. You may request deletion of your account and associated content by contacting us. We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes or enforcing our agreements.
5. Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have rights such as:
- Accessing or requesting a copy of your personal data.
- Correcting or updating personal data we hold about you.
- Requesting deletion of your personal data.
- Opting out of certain communications or withdrawing consent where applicable.
To exercise these rights, contact us at info@reelholy.com.
7. Third-Party Services
Our service integrates with third-party platforms that have their own privacy policies, including Google, Stripe, and PostHog. We encourage you to review the privacy practices of those services.
8. Children's Privacy
ReelHoly is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the service after changes become effective constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at info@reelholy.com.